Our promises front of house
If you only read one section, read this one. The rest of the document expands on what's here.
We don't sell your data
Not to advertisers. Not to data brokers. Not to anyone. The cinema is not the product; you are not the product.
You can watch anonymously
No account required to stream. No personalization profile is built unless you log in and opt in.
You can take it all back
Export your data, delete your account, opt out of personalization — any time, in two clicks, no email gauntlet.
We tell you when something changes
Material privacy changes get a banner and an email at least 14 days in advance. No silent updates.
What we collect
The shorter the list, the better. We've worked hard to keep it short.
| Category | What's in it | Source |
|---|---|---|
| Account basics | Email, display name, password hash, optional avatar. | You give us |
| Investor identity | Legal name, DOB, residential address, SSN/ITIN, accreditation status. Required by Reg CF. | You give us |
| Payment details | Bank account number, ACH routing, card last-4. Tokenized; we never store full PAN. | Stripe / Plaid |
| Watch history | Films you started, paused, finished. Tied to your account if logged in; otherwise device-local only. | You generate |
| Device & session | IP, user agent, screen size, network type, locale. Used for streaming quality and abuse prevention. | Automatic |
| Communications | Emails you send us, support tickets, comment posts. | You give us |
| Creator uploads | Films, metadata, thumbnails, tax info (W-9 / W-8BEN). | You give us |
Watching gets you a watch history. Investing requires KYC. Uploading requires tax forms. Everything else is optional.
How we use it
We collect data to do six things — nothing more.
- Run the cinema — stream films, store your watchlist, render your portfolio.
- Pay people — distribute investor returns, pay creator royalties, file taxes.
- Comply with law — Reg CF investor caps, AML/KYC, DMCA, tax reporting.
- Make recommendations — suggest films you might like, based on what you've watched. Off by default for unauthenticated viewing.
- Improve the product — aggregate analytics on what features get used, what films get watched. Always pseudonymized.
- Email you — receipts, distribution statements, security alerts (always); product news (only if you opt in).
What we use AI for
We use machine learning for film recommendations, search ranking, automated content classification (NSFW detection, copyright matching), and abuse moderation. We don't train third-party AI models on your private data, and we don't use the contents of your private messages to train anything.
What we will not do
A short list of things you might worry about, and our standing position on each.
- We will not sell your personal data, watch history, or contact information.
- We will not let advertisers track you across the web. There is no Cinema pixel on third-party sites.
- We will not train AI on your private messages, your support tickets, or content marked private.
- We will not require account creation to watch films.
- We will not build a shadow profile of you if you choose not to log in.
- We will not retain investor KYC documents longer than the law requires (5 years post-relationship).
- We will not read your DMs, except where required to investigate a specific abuse report.
How long we keep it
Different data ages out at different rates. Here's how each category behaves.
Your rights
Wherever you are, these are available. If you live in California, the EU, the UK, Brazil, or any jurisdiction with a data-rights regime, the same controls apply — we don't run a separate menu by region.
Access
See everything we have on you, in a human-readable export.
Account → Privacy → ExportPortability
Download your data as JSON or CSV, take it elsewhere.
Account → Privacy → ExportCorrection
Fix anything that's wrong. Most fields are editable in-app.
Account → ProfileDeletion
Delete your account and the data we hold, subject to legal retention.
Account → Danger zoneOpt out
Of personalization, of marketing email, of analytics — independently.
Account → PrivacyObject
To any processing you disagree with. Reply to any email; we read every one.
privacy@cinema.exampleCookies & tracking
We use the smallest set of cookies the law allows. None are advertising cookies.
Strictly necessary
Session cookies for keeping you signed in. CSRF tokens. These can't be disabled without breaking the site.
Functional
Player quality preference, last position, theme preference. Stored device-local. You can clear at will.
Analytics
First-party, self-hosted, IP-anonymized. Off by default for visitors who send a Global Privacy Control signal. We do not use Google Analytics.
Advertising
None. We don't run ad-tracking cookies.
Minors
Cinema is not directed to children under 13. We don't knowingly collect data from anyone under 13. If you're a parent and believe we have your child's data, write to us at privacy@cinema.example and we'll delete it.
Account creation requires age 16+. Investing requires age 18+. Creator uploads require age 18+ and tax-form completion.
Outside the United States
Cinema is operated from the U.S. If you are outside the U.S., your data is processed in the U.S. We rely on Standard Contractual Clauses for transfers from the EEA, UK, and Switzerland, and on equivalent mechanisms for other jurisdictions.
Investing is currently U.S.-only. Watching is global.
Security
We encrypt data in transit (TLS 1.3) and at rest (AES-256). Passwords are stored as Argon2id hashes. We run continuous vulnerability scanning and an external security audit annually. Two-factor authentication is available; we encourage you to enable it.
If we ever experience a breach affecting you, we will notify you within 72 hours of confirming impact, in plain language, with what was exposed and what we're doing about it.
Report vulnerabilities to security@cinema.example. We pay bounties for responsible disclosure.
Changes to this policy
Material changes to this policy will be announced by email and a banner in the Service at least 14 days before they take effect. Minor edits (typos, clarifications) are made in place. The full version history is published at the bottom of this page on request.
Contact
Privacy questions go to a human, not a bot.
- Privacy team
- privacy@cinema.example · Replies within 5 business days.
- Data Protection Officer
- R. Alvarado · dpo@cinema.example
- EU representative
- Schenkenberg & Sahla, Berlin · cinema-eu@s-s-law.example
- Mailing
- Cinema Cooperative, Inc.
Privacy Office
2100 Mission Street, Suite 4
San Francisco, CA 94110